Our Privacy Policy
Hair Craft Collective SMS Privacy Policy
Effective Date: September 4th, 2024
At Hair Craft Collective, we are committed to protecting the privacy of our customers. This SMS Privacy Policy outlines how we collect, use, and share personal information when you opt in to receive text messages from us. By opting in to receive text messages, you agree to the terms of this SMS Privacy Policy.
Collection of Information
When you opt in to receive text messages from Hair Craft Collective, we may collect certain personal information from you, including your mobile phone number. This information is collected directly from you, and not from any third-party sources.
Use of Information
The information we collect will be used solely for the purpose of sending you text messages regarding our products, services, promotions, and other relevant updates. We will not use your information for any other purpose without your explicit consent.
Sharing of Information
We do not sell, rent, or share your mobile phone number or any other personal information with third parties for their direct marketing purposes. However, we may share your information with third-party service providers who assist us in delivering our text messaging services. These providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to Hair Craft Collective.
Opt-In Requirements
By opting in to receive text messages from Hair Craft Collective, you confirm that you are the owner of the mobile phone number provided or have the consent of the owner to receive such messages. You also acknowledge that message and data rates may apply.
Opt-Out Process
You can opt out of receiving text messages from us at any time by replying “STOP” to any text message you receive from us. After you send the “STOP” message, we will send a confirmation message to inform you that you have been unsubscribed. You will no longer receive text messages from Hair Craft Collective. If you want to join again, simply sign up as you did the first time, and we will start sending text messages to you again.
Security of Information
Hair Craft Collective takes the security of your personal information seriously. We employ reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure.
Changes to This Policy
We may update this SMS Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Complaint Handling
If you believe your privacy rights have been violated or you have concerns regarding the handling of your personal information in relation to our SMS services, you may file a complaint with us. We take privacy and data protection seriously and are committed to resolving any issues promptly and efficiently.
How to File a Complaint:
You can submit your complaint via email at [email address] or by mailing a letter to [mailing address]. - Please include your name, contact information, and a detailed description of your concern.
Response Time
We will acknowledge receipt of your complaint within 5 business days and aim to resolve your issue within 30 business days of receiving your complaint. - In cases where more time is required, we will notify you of the delay and provide an expected resolution date.
Escalation
If you are not satisfied with the resolution of your complaint, you can reach us with our information below.
Contact Us
If you have any questions or concerns about this SMS Privacy Policy or our privacy practices, please contact us at:
Hair Craft Collective
2442 Bissonnet St. 77005
Thehaircraftcollective@gmail.com
(713)-393-7324
By opting in to receive text messages from Hair Craft Collective, you acknowledge that you have read and understood this SMS Privacy Policy.